WorldHost status for Spalding hotel
The hotel has become the latest organisation in the UK – and the first business in Spalding – to gain national recognition of its commitment to customer service, having been awarded WorldHost Recognised Business status.
WorldHost is a world-class customer service training programme, and the award is given to businesses that have trained 50 per cent or more of their front line staff and signed a commitment to deliver excellent customer service.
At Cley Hall, 100 per cent of staff are trained to WorldHost standards. That’s good reason to celebrate, but owner David Stanbridge and staff are enjoying a triple celebration. The hotel has also received Lodging World’s Gold Guest Award thanks to positive customer feedback. In addition, Cley Hall is the only hotel in town to have achieved 5 stars for its food hygiene award following the latest inspection by South Holland District Council. David attributes this to all the staff and managers involved in food production having attended the Level 3 intermediate food hygiene course carried out by Boston College. All the staff received their certificates after passing with flying colours.
David said: “We have always been passionate about service standards and are incredibly proud to have achieved WorldHost status. Not only does WorldHost generate a positive buzz about the service we offer, but it helps to promote Spalding as a friendly and welcoming tourist destination.” • Pictured are: back (from left) – manager Nikki Deans, housekeeper Kasia Blaszko, front of house assistants Carmen Lupu and Dawn Alwin-Andrew; front – David Stanbridge and housekeeping Angelika Bucznynska, Photo (TIM WILSON): SG280115-109TW