Cleaner changing rooms and a better complaints system are two of the findings of a report into the running of Spalding’s Castle Swimming Pool.
The report, by a five-strong group of South Holland District Council members, was considered by cabinet members last Tuesday after complaints made last November about water temperatures and unclean changing rooms.
An extract from the report said: “Improvements were needed to the general cleanliness of the changing room areas, essential minor repairs were not being addressed in a timely fashion and there was no consistent approach to the recording of complaints.”
However, the report also found that pool temperatures were “compliant” for swimming and a “good standard of activities” was provided at the complex.
“The Spalding swimming pool and sports complex are extremely well-utilised facilities and the Swim School, in particular, is extremely popular,” the report said.
“Based on 2015/16 totals, the swimming pool attracts 165,083 customers every year.
“However, following criticism and advers publicity in 2015 around the cleanliness and ‘wear and tear’ of the Spalding swimming pool specifically, the (district council) questioned the performance of the leisure facility’s contract.”
Among the recommendations made in the report were for “proactive cleaning” of the swimming pool, daily notification of “any repairs required” and a review of the “blue overshoes” policy which it said had not been “clearly promoted”.
The report is to be debated at a full council meeting on Wednesday, December 7.