Apology for two-hour 999 wait

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EAST Midlands Ambulance Service (EMAS) has apologised to a 93-year-old who had to wait more than two hours for emergency help.

Margaret Turner spent four weeks in hospital with pneumonia, chest and urine infections after her son, Barry, had to make two 999 calls when she was initially assessed as a non-emergency.

Mr Turner (68), of Holbeach, formally complained to EMAS about the incident on July 24.

Phil Milligan, chief executive of EMAS, said: “I have offered my apologies to Mrs Turner for the anxiety and distress she experienced.

“When we received the initial 999 call, we asked NHS Direct to undertake an assessment to see if Mrs Turner could be given advice or if she really did need an ambulance.

“When NHS Direct had assessed Mrs Turner, they confirmed that she did need an ambulance and a paramedic was on scene within 14 minutes.”