Home   News   Article

Subscribe Now

Hard going and so very tyreing

More news, no ads


Here's the latest Ward's World column by John Ward...

Somebody has approached me to suggest I have been ‘hard’ on customer service people, having passed comments in recent bits of culture that you are reading presently, but I did explain that I do know something about ‘customer service’ but the face to face variety.

My ‘baptism of fire’ was working for a retail tyre company as a tyre fitter initially but before being let loose on potential customers there was the ‘induction process’ as it’s called nowadays but then – a few decades ago but not too many, please – it was called ‘learning the ropes’ but amounted to about the same thing, different spelling.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies - Learn More