We go inside McDonald’s in Spalding as digital makeover takes shape

Taking shape: a hint of the bright interior to come at McDonald's. SG31016-111TW
Taking shape: a hint of the bright interior to come at McDonald's. SG31016-111TW

A technology-driven makeover at McDonald’s in Spalding is on target for the Holbeach Road fast-food restaurant to reopen on Tuesday, November 8.

The restaurant is entering the digital age, with self-order kiosks and free-to-use tablets, and the interior is getting a bright new look.

Operations consultant Russell Simpson outside the new look McDonald's in Spalding. SG31016-128TW

Operations consultant Russell Simpson outside the new look McDonald's in Spalding. SG31016-128TW

There will be a new service with orders and condiments delivered direct to the table, making life easier for parents giving their children a treat.

Building work has involved installation of a folding roof, construction of new drive-through booths, including a “fast forward” booth, and an extension of the restaurant over part of the patio area to create more seating inside
for diners.

This week, a crane was still being used on site and builders were working inside and outside the restaurant to complete the makeover.

McDonald’s is carrying out 300 similar conversions this year.

McDonald’s operations consultant Russell Simpson was on site on Monday to talk to the Spalding Guardian about the changes customers will see.

He said: “The biggest change, I guess, for this restaurant will be that we are doing table service. Customers will place their order at the self-order kiosk, choose one of the seating zones in the restaurant – there will be three different zones – and the staff will take their fully completed order to them.

“It’s really good for families especially those with young kids.”

Tablets and digital facilties will include games for children. Wireless mobile phone charging is another key, high-tech feature to be introduced at the restaurant.

Mr Simpson said customers using the the drive-through will also benefit from the addition of the fast forward booth, which has been a great benefit at other restaurants.

Bollards are being installed on the roadway, just inside the entrance to the site, and these will be raised when the restaurant closes at night.

The aim is to prevent drivers from visiting after-hours and creating a potential noise disturbance to neighbours.

McDonald’s closed the restaurant on October 2 but maintained a drive-through service until October 9, when the entrance was sealed and the builders began work in earnest.

When the makeover was first announced, a McDonald’s spokesman said: “The changes in the store will focus on providing customers with more choice as to how they order and pay, adapting how the food is prepared and served and offering new technological features to create an environment that is even more welcoming and enjoyable.”

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Previously ...

Digital age will give McDonald’s at Spalding a totally new look