Hospital transport firm refuses patient in limbo over hospital firm sa

Terry Seal of Gedney Hill who has been refused transport to Pilgrim Hospital by patient care provider NSL.  Photo by Tim Wilson.
Terry Seal of Gedney Hill who has been refused transport to Pilgrim Hospital by patient care provider NSL. Photo by Tim Wilson.
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A patient from Gedney Hill is facing a steep taxi bill after being refused transport to hospital for back treatment.

Terry Seal (60) has been left in limbo by patient care firm NSL who told him they were unable to take him to Boston’s Pilgrim Hospital for surgery to ease his back pain on February 10.

Mr Seal had to cancel an appointment at the same hospital last month when, he claimed, NSL had cancelled pre-arranged transport without his knowledge.

“I got my partner to phone up NSL last Thursday to book transport to Pilgrim for the operation,” Mr Seal said.

“But they declined to take me and my partner there, without giving us a reason why.

“NSL did offer to bring us back but, unfortunately, we’ve got the situation where it’s all down to us having to call in a small favour wherever we can to get to Pilgrim.”

Mr Seal’s case has been taken up by Healthwatch Lincolnshire whose chief executive officer Sarah Fletcher said: “We have concerns about the impact patient transport services have on patient safety as many patients have told us they have had to cancel important hospital appointments due to the fact that they cannot get transport to attend.”

An NSL spokesman said: “The eligibility criteria for free patient transport is determined by commissioners and, in some instances, a patient may be eligible for transport home but ineligible for transport to their treatment appointment.”