Stranded with no phone line for over week

Plumber Richard Brewer with hanging wires near the bend in Gedney Dyke where a tractor trailor knocked out the telephone line.
Plumber Richard Brewer with hanging wires near the bend in Gedney Dyke where a tractor trailor knocked out the telephone line.
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Villagers in Gedney Dyke have taken the BT between their teeth after being “left stranded” without a phone line or broadband for over a week.

Businesses as well as pensioners were cut off in Fleet Bank when a tractor’s trailer overturned and smashed into a telephone pole last Wednesday, according to local plumber Richard Brewer.

Their predicament was underlined when an air ambulance visited the other end of the village at the weekend.

Mr Brewer said: “Someone had suffered a heart attack, but what if one of the pensioners who live this end of the village had been taken ill?

”They don’t like using mobiles because it costs too much. I have pensioners who use my emergency service and although the calls are being diverted to my mobile I know they won’t use it.

“As well as the inconvenience of being without broadband, I’m losing business.

“BT told us the service would be back on Tuesday, but nothing’s happening.

“On my first call to them they told me I’d have to pay £140 if the fault was on my line, but I put them straight.

“How can they leave us without a telephone for a week? There are 15 houses with no telephone.

“We are out in the sticks with just one bus a week - they are leaving us stranded. It’s abominable.

“Just imagine if someone from BT was left without heating for a week in the winter - they wouldn’t like it would they?”

A BT spokeman said: “We attended the scene to make the area safe and have carried out a complete survey.

“Records show that this is an area of interest where there may be significant live cables. “Because of this there is a set period of a ten-day notice, as we have to follow the agreed processes to get clearance to dig and replace the pole and aerial lines.

“We are doing all we can to secure these as quickly as possible and then return to site to replace and repair the lines.”