Spalding pensioner hits out at ‘out of order’ BT

NO SERVICE: A Spalding pensioner living on his own was left without a phone line for nearly a week.  Photo by Tim Wilson.
NO SERVICE: A Spalding pensioner living on his own was left without a phone line for nearly a week. Photo by Tim Wilson.
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A Spalding widower left without a phone service for nearly a week has blamed BT for having a “very distressing week”.

The 82-year-old man, who asked not to be named, had to do without his “only means of communcation with the outside world” from last Tuesday until Monday when his phone finally rang after efforts by his next-door neighbour to speed up repairs.

When my neighbour rang me on Monday afternoon, I nearly fell over with shock after what’s been a very distressing week.

A Spalding widower who lives alone

The widower said: “I had some post through the letterbox last Tuesday morning and I decided to phone up and query why they had been sent to me.

“But the phone line was completely dead and when my neighbour came home from work, she offered to report it to BT.

“She told BT that I was an 82-year-old man, living on my own and that my only means of communication with the outside world was my phone.

“But when she checked my phone line last Wednesday, it still wasn’t fixed.”

According to the neighbour, who also asked not to be named, the widower was eventually told by BT that his phone line would not be repaired until next Tuesday.

But when the neighbour threatened to tell both the Guardian and John Hayes, MP for South Holland and the Deepings, about the problem in disgust at the delay in repairs being done, the widower’s phone line suddenly began to work again on Monday afternoon.

“When my neighbour rang me on Monday afternoon, I nearly fell over with shock after what’s been a very distressing week.”

The neighbour added: “I must have phoned BT at least four times a day and it was just a complete nightmare.

“You don’t leave an 82-year-old man on his own without a phone.”

A BT spokesman said: “Engineers discovered a problem with a cable that serves the customer’s property and unfortunately this had to be dug up,

“New underground ducting was laid and a replacement stretch of cable installed, with this work having taken place as quickly as possible and the phone reconnected earlier this week.”

“Our customer service team spoke to the gentleman concerned and confirmed to him that his phone service is now working.

“BT apologises for the disruption caused to this customer due to the fault reported to us last week.”