People applying for Universal Credit are usually expected to apply for it online.
If you have been advised that you must now apply for Universal Credit as opposed to other relevant benefits then you are usually expected to apply for it online.
Before you apply for Universal Credit, you’ll need to gather some information together. This will help make sure you only have to do the application once, and help you to get Universal Credit as quickly as possible if you’re eligible.
Don’t start your application until you have all of the following details for you and your partner with you:
your postcode; NI number – you can find this on a payslip or letter from HMRC – call the helpline on 0300 200 3500 (textphone 0300 200 3519) if you can’t find it; details of your bank, building society, credit union or Post Office card account (if you don’t have one of these, you’ll need to open an account or use simple payment); the type of accommodation you have; how much rent you pay – this can be found on your rent agreement; your landlord’s phone number; details of any savings you have and any other ‘capital’ investments; details of how much you earn from work, eg recent payslips; how much you pay for childcare (if you want to claim for childcare costs); details of any other benefits you’re getting, ie what benefit and how much you get;
child benefit reference numbers for any children you have if you get child benefit – this can be found on letters to you about child benefit, will start with ‘CHB’ and is made up of eight numbers and two letters, eg CHB12345678 AB .
You’ll need evidence for all these details for when you go to your interview, so you’ll need to gather all the documents together.
If you don’t have a computer at home, you can try accessing one free of charge at your local Jobcentre, library, nearest Citizens Advice or council – or ask a friend or relative if you can use their computer.
At these centres you may also be able to get someone to help you through your application – call them to check.