THE grieving family of a man have received an apology from East Midlands Ambulance Service NHS Trust for a slow response.
John Waring collapsed at his Sutton Bridge home and a 999 was made at 9.19am. The family claims they made two further calls that morning. An ambulance didn’t arrive until 12.25pm.
Mr Waring, who was in his 80s, was taken to Queen Elizabeth Hospital in King’s Lynn but died at 5.40pm that day, September 5.
EMAS chief executive Phil Milligan said: “We offer our deepest sympathies to the family and friends of Mr Waring.
“The caller reported that they were unable to move Mr Waring, who was unwell but breathing and conscious. Whilst identifying an available ambulance, our clinical assessment team took further details to ascertain the type of response needed.
“They confirmed that we would aim to get an ambulance to take Mr Waring to hospital.”
Mr Milligan said EMAS ambulances were busy responding to calls that were reported to be in an “immediate life-threatening condition” and a crew was dispatched from King’s Lynn as soon as it was free.
He added: “This ambulance arrived on scene 54 minutes after the clinical assessment had been made. I would like to pass on my apologies to Mr Waring’s family for the distress and anxiety this will have caused.”
• Every day EMAS receives about 2,000 calls for help via 999 – an average of one every 45 seconds.
Last Monday EMAS began a three-month public consultation looking at proposals to improve response times, the way it works and being the best it can be.
Feedback can be given online at www.emas.nhs.uk/get-involved/being-the-best-consultation or by calling 0800 9179911. A hard copy can be obtained by emailing firstname.lastname@example.org