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Twin’s passport heartbreak

FAMILY TRAGEDY: Andy Poole waiting on a call from the Passport Office on Tuesday  hes holding a treasured childhood picture of himself and twin sister Kelly. Photo (TIM WILSON): SG170614-125TW

FAMILY TRAGEDY: Andy Poole waiting on a call from the Passport Office on Tuesday  hes holding a treasured childhood picture of himself and twin sister Kelly. Photo (TIM WILSON): SG170614-125TW

A twin’s desperate bid to see his dying sister ended in heartbreak when he couldn’t get his passport renewed in time.

A twin’s desperate bid to see his dying sister ended in heartbreak when he couldn’t get his passport renewed in time.

Andy Poole (43) learned on Friday that his twin, Kelly Stacey, was dying in Spain’s Antequera Hospital but, despite frantic calls to the crisis-hit Passport Office, wasn’t offered an appointment until tomorrow.

Former Geest employee Kelly, who was in a coma, sadly died on Monday when life support was switched off.

Andy and wife Sam began a frantic round of calls – as Sam said “asking and begging for help” – because they feared Andy wouldn’t be able fly to Spain in time to say his last goodbyes at Kelly’s funeral today.

They got in touch with The Spalding Guardian and following our call to the Home Office on Tuesday, Andy was given an appointment at Peterborough Passport Office before 1pm that day – received his passport by mid-afternoon – and was on a flight to Spain that night.

A relieved Sam told us: “It’s all down to you. Thank you so much. Bless you, bless you.”

* A Passport Office spokesman declined to comment on Andy’s case – other than confirming he had been offered an earlier appointment. 
Passport Office chief executive Paul Pugh this week apologised for “distress” caused by a massive backlog in processing passport applications. It’s estimated applications will surge by 350,000 this summer.

 

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