A fed-up Sutton Bridge pensioner is threatening to stop paying her TV licence unless the signal strength improves.
Shirley Giles (73) has a 42-inch, digital TV but is watching programmes on a nine-inch iPad because the picture on her TV screen keeps breaking up.
Shirley lives in a flat on Wharf Street and says several people in her building are experiencing the same problem, but it’s happening at other addresses in the village too.
She emailed TV Licensing bosses and asked: “Do I need a TV licence?”
Shirley told them: “My picture keeps breaking up and then the ‘no signal’ message comes on screen. It has been fine until just before Christmas. Can you help, please?
“If I can’t receive a decent picture I will be cancelling my direct debit.”
Shirley is an avid fan of Downton Abbey and Call the Midwife.
She says: “You get to the middle of a film and it (the TV picture) collapses into pixels. It frequently happens in Midsomer Murders just when they get to the explanation of something that’s gone on.”
TV Licensing told Shirley she must have a licence if she watches or records programmes as they are being shown on TV – and that’s the case no matter what type of device she’s using, including a computer, mobile phone or digital box.
TV Licensing asked Shirley to take up her complaint with the Radio and Television Investigation Service (RTIS), via www.radioandtvhelp.co.uk, or by calling 03709 016789 or by writing to RTIS at PO Box 1922, Darlington DL3.
Shirley advises anyone else with signal problems to contact RTIS direct.