Holbeach bank to close in the new year

The HSBC branch in Goring is set to close in February next year
The HSBC branch in Goring is set to close in February next year

The HSBC bank has announced it is closing its Holbeach branch in the new year.

The High Street premises will close on January 6, 2017, with HSBC citing a footfall reduction of 32 per cent over the last five years.

The bank has written to customers this week to inform them of the closure and advise them of local alternatives – the nearest branch is Spalding.

HSBC is also offering one-to-one sessions with customers to help explain their options or provide help in setting up mobile or internet banking.

A spokesman said: “We continually review our branch network to make sure our branches are in the right locations for our customers and that we have a sustainable network for the future.

“Over the past five years, we have seen an overall reduction of footfall at the Holbeach branch of more than 32 per cent, and sometimes we have to make the difficult decision to close branches.

“These are not decisions we take lightly and we work closely with those impacted, to help them understand their options.

“With regard to the Holbeach branch, we have advised our customers that there is an alternative branch just a short drive away, should customers wish to visit a branch and talk to a member of the HSBC team face to face.

“That said, 93 per cent of contact with the bank is now completed via the telephone, internet or smartphone, plus 97 per cent of cash withdrawals are made via an ATM.

“As a result, most of our customers are already carrying out their daily banking needs without need of the branch itself.

“In addition to mobile and internet banking, we have put in place a number of measures to help customers, including a partnership with the Post Office, which is a few doors down from HSBC on the High Street and is open until 5.30pm during the week, as well as from 9am until 12.30pm on Saturday.

“As such, we are confident our customers can still carry out their day to day banking.

“We will be working closely with our customers in the coming weeks to ensure they are fully aware of all the measures in place to support them.

“If you have any questions, please contact our community communication team on Freephone 0808 243 364 or HSBCcommunitycomms@grayling.com.

• What do you think? Was closure inevitable or have banks got a duty to stay on the High Street for those who do not use phone or internet banking?