Hospital apologises after man with chest pains not seen by doctor in eight hours

Steve Ryman with the letter of apology from United Lincolnshire Hospitals NHS Trust. Photo: SG131012-478MD
Steve Ryman with the letter of apology from United Lincolnshire Hospitals NHS Trust. Photo: SG131012-478MD
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A Donington man who went to Pilgrim Hospital in Boston with chest pains says he left in disgust after still not being seen by a doctor eight hours later.

Steve Ryman (52) went home and self-medicated with a friend’s antibiotics and painkillers he had left over from a back problem.

He said: “If it had been linked to a heart condition I could have died. I have just received a letter of apology.

“But I still think the public should know what treatment they are likely to get if they go to Pilgrim Hospital.”

Mr Ryman, of Maltings Lane, said he went to the A&E department at the hospital at about 8am on August 11.

The receptionist suggested he saw the out-of-hours GP, but Mr Ryman said “he was rude and unsympathetic and told me I should have gone to Spalding hospital”.

He said: “I was still in pain so I returned to A&E reception to inform them of the experience and ask for more help.

“A&E then took me on as a patient and the triage nurse called me in immediately.

“For a while my treatment improved greatly – my temperature, blood pressure and pulse were all taken and a cardiograph was carried out.

“The nurse explained that although my heart didn’t seem to be the issue, chest pain is always a concern and she would ask the A&E doctor to see me and organise a chest x-ray to find out what was causing it.

“Four-and-a-half hours later, an orderly arrived with a wheelchair. He said I needed to be moved to the CDU ward if they were to hit target and avoid a penalty.

“After eight hours I had had enough and walked out.”

Deputy director of services Sarah Brown wrote in the letter of apology that although My Ryan was not personally seen by a doctor, one had checked his ECG results and found them normal.

She apologised for the “lack of communication” and that blood tests had not been taken.