“If the NHS wants to know how to do it, come and see our hospital!”
Staff at Holbeach and East Elloe Hospital Trust are celebrating after receiving a glowing report on all aspects of care.
The Care Quality Commission (CQC) has ruled the hospital, in Boston Road North, meets requirements in staffing, care, management of medicines, respect and welfare of users, and monitoring quality of service.
Loraine Wigston, manager, said: “People are quick to criticise health care, but they should come and look at us. We are proud of what we do and of, once again, being recognised for our extremely high standards.”
Holbeach hospital cares for up to 38 people, mostly elderly, but also offers beds allocated to the local NHS Trust to “step down” people when they leave district hospitals prior to going home.
There are also a number of clinics where consultants from Pilgrim Hospital in Boston treat patients of all ages who prefer to be seen closer to home, as well as day care services for older people.
One patient who spoke to CQC inspectors when they visited last month said: “It’s very good here. If you want something you get it and you couldn’t be better looked after.”
Inspectors spoke to five members of staff. One said: “There are safe levels of staffing.
“If people go off sick they phone and get cover straight away. People here get the care they need.”
The inspectors were also impressed with the level of information given to patients and their families on being admitted, the attention to detail on people’s choices, and the respect shown for people’s privacy and dignity.
A relative said: “It’s very good in here. They are so kind. It’s safer here than at home –it’s a relief and gives us peace of mind.”
Mrs Wigston said: “I would like to thank the fantastic team that I have been privileged to work with over the past five years in making the home that Holbeach Hospital has become.”