ONE of Lincolnshire’s largest community healthcare providers has been highly rated in a recent independent patient satisfaction survey.
Lincolnshire Community Health Services NHS Trust (LCHS) was also judged to be performing well when benchmarked against five other NHS Trusts in the survey by Patient Perspective.
The Trust was rated by patients as being the best in:
l getting answers to important questions
l satisfaction on waiting for appointments and changes in appointment dates
l choice of appointment times
l knowing who staff were
l cleanliness of toilets
l having privacy when discussing treatment
l being involved in decisions about care and treatments.
Patients also praised LCHS for being treated with dignity and respect, keeping to appointment time and services being close to home.
The survey was given to patients using community services for musculoskeletal physiotherapy, leg ulcer and wound healing, podiatry, and speech and language therapy.
Sue Cousland, Chief Nurse and Director of Operations at LCHS, said: “The comments are shared with staff to improve the quality of services and we are intending to repeat surveys regularly.”