Opticians get public show of support

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Spalding eye specialists Molsom Optometrists have been boosted by an almost unanimous show of support from its patients, according to an independent survey.

More than 99 per cent of people questioned rated the quality of care and professional services offered by Molsom and Associates, based in Hall Place, as either good or excellent.

Every patient seen at the practice in Spalding between January and April this year was invited to take part in the survey, with the results then analysed and published by an independent research company.

Out of more than 230 patients who responded to the survey, 83 per cent rated the overall service as excellent and just under 17 per cent said it was good.

About 91 per cent of respondents thought their expectations of the practice had been very well met and 88 per cent said they would recommend Molsom and Associates to their family.

The results are a big boost to the family-owned firm which opened in Spalding in 1997 and expanded to Donington in 2008.

Owner Andy Molsom said: “We always strive to offer local people the very best in eye care and eyewear, but it’s not until you undertake an independent survey of this kind that you gather objective data that has real meaning.

“We’re delighted with the findings but we’re not complacent and we know people can choose from a wide range of practices for their eye care needs.

“So our goal is to constantly improve in all areas of provision, building long-term relationships with all the family.”