A SPALDING mum is tackling banking giant Lloyds TSB after it sent a new debit card to her home address in the name of a woman who has never lived there.
Diana Warnes (31) doesn’t bank with Lloyds and has lived at her terraced house for ten years.
On Tuesday she received a letter addressed to an eastern European woman – a complete stranger – with a new debit card attached ready to be signed.
The letter was sent to Mrs Warnes’ own house number with her correct postcode.
Mrs Warnes is concerned about identity fraud – or debts being run up against her house number – and contacted the bank on the 0845 number printed on the letter.
She said: “Although it’s not in my name it’s in my address and that’s just as bad.”
Mrs Warnes was far from happy with the bank’s stance.
She said: “They said ‘cut the card up or send the letter back to sender or pop it into branch and we will look into it’.”
Banks normally require proof of identity – including photographic proof – and copies of household utility bills as proof of address before accounts are opened.
Yesterday Mrs Warnes was still seeking a full explanation from Lloyds.
Lloyds TSB media relations officer Risha Palmer told the Spalding Guardian: “We have a very robust account opening process. New customers are required to provide proof of address and also proof of identity before an account is opened.”