A mum-of three has accused an award-winning Spalding letting agency of letting her live in conditions ‘worse than in Poland’ for almost two years.
Anna Pigonska (41) claimed that We’ll Let Your House, of Broad Street, had repeatedly ignored complaints about mouldy window frames and ventilation problems at her home in Hawthorn Bank.
But We’ll Let Your House, named South Holland Business of the Year in 2013, claimed it was only made aware of the problems two weeks ago and has since instructed the landlord to carry out repair work.
Mrs Pigonska said: “I’ve lived here with my three daughters for almost two years and it looked the same then as it does now. We told We’ll Let Your House that the windows looked pretty mouldy and that the property needed ventilating.
“But when my kids started to have runny noses, breathing and coughing problems, I asked the agent if we could move into another flat. But he said that he didn’t have any available at a price we could afford.
“I never expected that I would live in worse conditions in England than in Poland.
Mrs Pigonska took her complaint to the Polish Education Centre in Spalding where a spokesman said: “Anna came to us about a month ago when the problems were getting worse and after someone from We’ll Let Your House had visited the property twice.
“But nothing happened and Mrs Pigonska has been waiting patiently for two years to see if something was going to be done. She didn’t know where to go for help because she believed that everything would be sorted out.
“Mrs Pigonska has no contact with the landlord, even though he owns the house, so her only contact was with We’ll Let Your House.”
Jacob Bell, branch manager of We’ll Let Your House in Spalding, said: “We pride ourselves on our understanding and adherence to standards and legislation and so we are disappointed by the inaccurate report made by the tenant.
“This matter was brought to my attention following an email from the tenant on May 20, 2015 and due to reports of a potential hazard to the tenants, I personally arranged to inspect the property on May 21 at which point I confirmed that works were required.
“We immediately contacted the landlord to request works to be undertaken which was agreed to.
“In addition, and to reduce any risk to the tenant, alternative accommodation within Spalding was offered immediately and until the works had been completed. However, this offer has been rejected by the tenant, Mrs Pigonska.”