Inventor and Spalding Guardian writer John Ward has invited the head of BT to Moulton Seas End for talks about his broadband.
John, whose Ward’s World columns continue to amuse readers, is getting serious by asking BT Chief Executive Gavin Patterson to see for himself the “lacklustre” broadband service in the village that the Guardian reported on last month.
It’s time to invite Gavin Patterson to come and meet customers who are getting this lacklustre service and to ask the question ‘What is going on as people are paying for something they clearly can’t get?’John Ward, Moulton Seas End
The situation was made worse when a BT engineer was due to see John last Tuesday but ended up at the wrong house.
John said: “We finally had an engineer out on Monday and he spent three hours here, doing everything from checking plugs to going up the (telephone) pole outside my house,” John said.
“But we lost the signal again just after 5pm on Tuesday and it didn’t come back until 7.20am yesterday.
“It’s time to invite Gavin Patterson to come and meet customers who are getting this lacklustre service.
“The wording on my A4-size invitation states R.S.V.P. as in Rural Service Very Poor and I hope that I can ask Mr Patterson the question ‘What is going on as people are paying for something they clearly can’t get?’”
A BT spokesman said: “We are sorry for the issues being experienced by Mr Ward and completely understand his frustration. “Mr Ward’s case is being treated as a priority and we are doing everything we can for him.
“An engineer visited his property earlier this week and replaced some internal wiring, but further work is needed.
“We are in the process of arranging for another engineer to visit and one of our advisors remains in touch with the customer to keep him updated.”
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